Welcome,
We are happy that you chose nlinen closet!
How do I create a return/or exchange?
- If you receive wrong products, all you have to do is contact customer service, photograph the product, and send it through the WhatsApp application
- The requested shipment will be sent to the customer with the same shipping company chosen, and the store will bear the amount
What is the exchange and return policy?
- To return a product, it is required that the product be in good condition and that the consumer has not used the product or obtained any benefit from it. The store has the right to inspect the product before returning it to ensure its safety.
- The consumer bears the costs resulting from the return process. In the case of an international return, the consumer bears the full costs of shipping and delivering the product to the shipping company. In the event of defects or errors, the consumer will be compensated.
- To replace a product, it is required that the product be in good condition and that the consumer has not used the product or obtained any benefit from it.
- The store has the right to inspect the product before exchanging it to ensure its safety. The consumer is responsible for paying the shipping cost if he wants to exchange the product. In international exchange, the consumer bears the full costs of shipping and delivering the product to the shipping company. In the event of defects or errors, the consumer will be compensated
- The consumer does not have the right to request the return of the order if the return period exceeds 3 days after the order is received by the shipping company, calculated from the time the order is received by the customer.
- The consumer does not have the right to initiate a return process if the shipment does not reach the customer by the shipping company or the products are damaged by the shipping company.
- The consumer has no right to demand a return of the order or the order amount if he does not submit a return request within the return period allowed for the customer, which is 3 days from the time the order is received.
- The consumer has no right to demand a return of the order if a defect appears in the product due to misuse by the consumer.
- The consumer does not have the right to request a return of the order if the consumer does not like the product.
- The consumer does not have the right to request the return or exchange of discounted products or products that are included in offers and discounts
- A return process can be created if the store sends a product that does not match the product in your order
- A return process can be created if the store sends a size different from the size you chose
- The order cannot be canceled if the order is in the following cases: prepared, executed, shipped,
- If the customer is allowed to create a return/exchange process, the customer will bear the full shipping fees, and the store will not bear any of the fees for any reason whatsoever.
- The store is not responsible for any incorrect information in the address if the shipment does not reach the customer
- The store is not responsible for the customer's order tracking process
